Frequently Asked Questions (FAQs)

ECU Services

  1. What is ECU Cloning?

    • ECU Cloning is the process of transferring data from your old Engine Control Unit (ECU) to a new one, making the new ECU function like your old one.

  2. Do I Need Special Tools for a Cloned ECU?

    • No special scan tools are required for the cloned ECU to work in your car.

  3. What if My Original ECU Can’t Communicate with the Scanner?

    • In such cases, you will need to send us both the ignition switch and the key from your car to complete the cloning service.

  4. What is ECU Virginizing?

    • ECU Virginizing is the process of resetting a previously used ECU to its original, like-new state, helpful when your original ECU is beyond repair.

  5. Do I Need Special Tools for a Virginized ECU?

    • Yes, a scan tool is required to code the virginized ECU for it to work in your car.

  6. What is IMMO Delete?

    • IMMO Delete is a last-resort option where we program the ECU to ignore the car’s security checks.

  7. Can IMMO Delete Work on All Cars?

    • Not always possible; please provide your ECU part numbers for compatibility checks.

  8. ECU Testing

    • Our focus is on programming, reading, and writing data, not testing original or donor parts. We assess ECU performance by evaluating the car in operation for accurate results.

Online Shopping and Delivery

  1. What are the Delivery Charges?

    • Delivery charges are calculated in your cart, with small items typically costing $9.99 for shipping, while larger packages may cost $39.99.

  2. What Payment Methods Do You Accept?

    • We accept Debit or Credit cards, PayPal, Cashier’s Checks, and Money Orders.

  3. How Long Will Delivery Take?

    • We use USPS Priority Mail, usually taking 2 to 5 days depending on your location. Expedited shipping options are available.

  4. Is Online Shopping Secure?

    • Yes, our website uses SSL Certificates to ensure your data is secure.

  5. What Happens After I Place an Order?

    • After ordering, pack your part and ship it to the address provided on your receipt and our website.

  6. Will I Receive an Invoice?

    • Yes, we will email you invoices, order status updates, and tracking information. Check your spam folder if you don’t see them. You can also log into our website to track your order and print invoices.

Turnaround Time

  • The typical turnaround time for most work is 24 hours, provided there are no complications like flooded or burnt parts, which may require extra servicing time.

FAQs on Return & Refund Policy

Returns on Parts

  1. What is the return policy for parts purchased from KARMANAUTO.COM?

    • You have 21 calendar days to return a part from the date you received it, in unused condition, in the original packaging, and with a receipt or proof of purchase. A 25% restocking fee applies.

  2. Can I get a refund on the services performed by Karman Auto?

    • No, refunds are not offered on services performed.

Before Purchasing Services

  1. What should I do before purchasing a service from Karman Auto?

    • Accurately diagnose your vehicle and ensure any donor parts sent to us are in good working condition.

  2. What does clicking “Accept Terms” mean during the purchase process?

    • By clicking “Accept Terms,” you confirm accurate diagnosis and the condition of parts sent.

Our Expertise

  1. Who performs the services at Karman Auto?

    • Experienced technicians with expertise in various automotive modules and repairs handle our services.

  2. How do you ensure the quality of the repaired parts?

    • We save all original and donor module files to maintain the integrity and functionality of repaired parts.

  3. What if I am not satisfied with the repaired parts?

    • If unsatisfied, we will reevaluate and reexamine the repaired parts.

Refunds

  1. How will I know the status of my refund?

    • We will inspect the returned item and notify you about the status. Approved refunds are initiated to the original payment method.

  2. How long will it take to receive my refund?

    • Refund processing time depends on your card issuer’s policies.

Shipping

  1. Who covers the shipping costs for returns?
    • You are responsible for your own return shipping costs, which are non-refundable and may be deducted from your refund if applicable.

How to Contact Us

  1. How can I get in touch with you for questions or support?
    • Contact us via email, phone call, text message, our website’s chatbot, or our Contact Page for your convenience.

Diagnostic Service and Fee Deduction Policy

We value your trust in our services and strive to provide you with the best possible experience. When you’ve already paid for our diagnostic services and shipping, please be aware of the following policy regarding diagnostic fees and non-functional parts:

  1. Non-Readable or Previously Worked-On Parts:

    • If the parts you send to us are non-readable, damaged, or have been previously worked on by another party, making it impossible for us to perform the requested services, here’s what you can expect:

    a. Diagnostic Fee Deduction: We will deduct the diagnostic fee of $80 from your total payment. The remaining balance will be used to cover return shipping costs. Any remaining balance will be refunded to you, and the parts will be shipped back.

    b. Options for Further Action: We will provide you with an assessment of what additional parts or repairs are necessary to proceed with the programming successfully. You can then decide whether to proceed with these additional steps and associated costs.

Please Note:

  • We do not offer diagnostic advice. Our services involve reading and writing files, saving original and donor files, and enhancing the functionality of your device or system.
  • For all post-sales inquiries, including order status, tracking information, or technical issues such as a vehicle not starting or an airbag light indicator, please email us at [your email address].

When emailing us, please include the following details:

  • Order Number (if applicable)
  • Nature of Your Question
  • Year, Make, and Model of the Device or Vehicle
  • Any Trouble Codes: Please provide either a picture or list of these codes for a more accurate assessment and response.

We are committed to providing you with efficient and effective diagnostic and programming services. If you have any further questions or require assistance, please do not hesitate to contact us via email.